t&c's

TERMS AND CONDITIONS

In order to help us to offer you the best possible service here are the Terms and Conditions of Business for Design Advantage (hereinafter called ‘we’ or ‘us’) which apply to each assignment undertaken by us for the provision of graphic and web design services for our clients (hereinafter called ‘you’).

We promise to act fairly and reasonably in all our dealings with you.



We will meet the details of your brief to the agreed time and budget.



If you require a fixed price on work, you must provide us with a full brief detailing your requirements, on the understanding that subsequent additions or amendments may cost you more.



If you do not provide us with a clear, full brief, you will be charged at our regular hourly rate.



We will invoice you on completion of the job clearly showing any monies paid in advance.



Payment of invoices; You will pay us within the agreed timescale which is 30 calendar days for existing customers who have a good credit history with us.


New customers will be asked for part-payment up front and on completion of each stage for particularly complex* work. This is to protect you to make sure we are delivering to your requirements, and to protect us to make sure we get paid for work completed.



*Complex work generally anything with a production timescale of 3 weeks or more.



Any invoices not paid within the agreed time period will be pursued to the fullest extent of the law.



We will treat all your personal information as private and confidential.



Copyright for website coding belongs to us.  This will not affect the use of your site.

Copyright for final design work originated by us, passes to you on full payment of your invoice.  Other concepts and derivatives produced by us during this process remain our copyright.


CUSTOMER SERVICE

In the unlikely event of a complaint about our service we promise to respond to your concerns promptly and courteously.

Sue Davis, our Studio Manager, will review the case and work with you and the rest of our team to find a satisfactory resolution taking into account your rights as provided by the Supply of Goods and Services Act 1982.

If within one month of receipt of a complaint we have not been able to resolve the issue we will write to you with an explanation, and, if you wish, we will refer the issue to the local Trading Standards service or other mutually agreed body for arbitration. We agree to abide by their decision.